FAQs
We’ve compiled the most commonly asked questions to help you find the answers you need quickly. If you don’t see what you’re looking for, feel free to contact us .
🛍️ Ordering & Payments
Q: How do I place an order?
A: Simply browse our collection, select the product you’d like to purchase, choose your size/color (if applicable), and click “Add to Cart.” Then proceed to checkout and follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support PayPal and Apple Pay where available.
Q: Is my payment secure?
A: Yes! We use industry-standard encryption and work with trusted payment processors to ensure your information is safe.
📦 Shipping
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all U.S. orders .
Q: How long does shipping take?
A: Orders are processed within 1–2 business days , and delivery takes approximately 5–8 business days within the U.S.
Q: Can I track my order?
A: Yes! Once your order has shipped, we’ll send you an email with tracking information. You can also reach out to us directly at hexellesh@gmail.com for assistance.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. All items must be in new, unused condition with original packaging.
Q: Is return shipping free?
A: Yes! We provide a prepaid return shipping label — no cost to you.
Q: Are there any restocking fees?
A: No, we do not charge restocking fees .
Q: Can I exchange an item?
A: Yes! Contact us at hexellesh@gmail.com , and we’ll help you process an exchange.
💬 Customer Support
Q: How can I contact customer service?
A: You can reach us via:
- 📧 Email: hexellesh@gmail.com
- 📞 Phone: +1 789 628 3698
We aim to respond to all inquiries within 24–48 hours .
🧴 Product Care & Use
Q: How should I care for my products?
A: Please refer to the care instructions included with your product or listed on the product page. If you have specific questions, reach out to us!
Q: Are your products hypoallergenic?
A: Most of our products are designed with sensitive skin in mind. For detailed ingredient lists or materials used, please check individual product descriptions or contact us.
🔐 Privacy & Security
Q: Is my personal information protected?
A: Yes. We take your privacy seriously and do not share your personal data with third parties without your consent. Learn more in our Privacy Policy .